VZTR Help

COMPANY/ORGANIZATION

VZTR Help

PROJECT TYPE

UX Strategy & Design

YEAR

2023

FULL CASE STUDY

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A scheduling and communication solution for patients and visitors.

Imagine being admitted to the hospital and having to coordinate who can come visit you and when.

What if you are tired?
What if you prefer only receiving visitors for a couple of hours after lunch?

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What needed to be done.

Understand the potential problems
Validate assumptions through research
Generate ideas and prioritize
Design solutions, test, iterate

CHALLENGE

What kind of challenges do hospital patients and their visitors face when coordinating visits?

APPROACH

Based on assumptions, the current process for coordinating visits can be confusing and overwhelming for both patients and visitors.

It can also be extremely draining on the patient and/or their caregiver.

DISCOVERY

These assumptions were biased based on personal experience, common knowledge, and technological knowledge.

Survey and user interviews helped us validate most assumptions, while others will require further investigation.

FINDINGS

COMPETITION

Although our competition analysis was able to find solutions to help buildings with receiving visitors as well as apps connecting patients with their doctors, we could not find any solutions for connecting patients directly with their visitors.

HOW MIGHT WE HELP IMPROVE THE EXPERIENCE BETWEEN HOSPITAL PATIENTS AND VISITORS?

WHAT IF THERE WAS A SOLUTION TO HELP PATIENTS HAVE BETTER CONTROL OVER WHEN TO RECEIVE VISITS AND COMMUNICATE UPDATES, ALL IN A SINGLE PLACE?

SOLUTION

VZTR Help is a solution for patients to have full control and centralized communication with visitors.

They no longer need to try and keep track of phone calls, text messages or scheduled visits. They specially don’t need to worry about unannounced visitors just dropping by.

Visitors can easily select available times, view patient's updates, send messages, and even brings gifts from the wish list.

THE POWER OF API

Why reinvent the wheel when we can use the power of API to create a solution that can benefit from partnering with existing solutions?

VZTR Help users can benefit from the robust scheduling system offered by Calendly; “plug & play” accessibility features of EqualWeb; and communication and social media capabilities of Amity.

A NEW, BETTER WAY

Simple, effective solution.

With further development, even hospital staff could keep track of visits and ensure patients are available.

PROTOTYPE

WHAT’S NEXT FOR VZTR HELP?